Privacy Policy – SIMANTEP

SIMANTEP (Sistem Informasi dan Antrian Online RSUD Pemangkat) is operated by RSUD Pemangkat. This Privacy Policy explains how we collect, use, disclose, protect, and manage user information when using the SIMANTEP mobile application and related healthcare services.

By downloading, accessing, or using SIMANTEP, users agree to the practices described in this Privacy Policy.

1. About SIMANTEP

SIMANTEP is a healthcare service application provided by RSUD Pemangkat to support:

• Online patient registration
• Healthcare queue management
• Appointment scheduling
• BPJS integration
• Healthcare information access
• Patient service management

2. Information We Collect

Depending on the services used, SIMANTEP may collect the following categories of information:

2.1 Personal Information

• Full name
• National Identification Number (NIK)
• Medical record number
• Date of birth
• Gender
• Address
• Phone number
• Email address
• Family or guardian information
• BPJS membership information

2.2 Healthcare Information

• Registration and appointment data
• Queue information
• Referral information
• Selected clinic and doctor information
• Healthcare visit history
• Uploaded supporting documents

2.3 Device and Technical Information

• Device type
• Operating system version
• Application version
• IP address
• Device identifiers
• Usage logs
• Error logs and crash reports
• Access timestamps

2.4 Location Information

With user permission, SIMANTEP may access approximate or precise device location to support healthcare service functionality.

Users can disable location access through device settings.

3. How We Use Information

• Provide healthcare registration services
• Manage patient queues and appointments
• Verify patient identity
• Integrate with BPJS and healthcare systems
• Improve application performance and functionality
• Provide notifications and healthcare service updates
• Respond to support requests
• Prevent misuse, fraud, or unauthorized access
• Fulfill legal and regulatory obligations
• Maintain healthcare operational records

4. Permissions Used by the Application

Depending on device configuration and application features, SIMANTEP may request access to:

• Camera
• Storage or files
• Notifications
• Internet/network connection
• Device identification
• Location services

These permissions are used solely to support healthcare service functionality.

Users may manage permissions through device settings. Disabling certain permissions may affect application functionality.

5. Data Sharing and Disclosure

SIMANTEP does not sell user personal information.

We may share information only in the following situations:

5.1 Healthcare Service Integration

• BPJS Kesehatan systems
• Government healthcare systems
• Referral healthcare systems
• Authorized healthcare providers
• Internal hospital systems

This sharing is performed solely for healthcare operational purposes.

5.2 Service Providers

• Cloud hosting
• Data storage
• Technical maintenance
• Notification services
• Analytics and diagnostics

These providers are required to protect user information.

5.3 Legal Requirements

We may disclose information when required by:

• Applicable laws
• Court orders
• Government authorities
• Healthcare regulations
• Law enforcement requests

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect user information against:

• Unauthorized access
• Alteration
• Disclosure
• Misuse
• Loss or destruction

Security measures may include:

• Secure servers
• Authentication systems
• Access control mechanisms
• Encrypted communications
• System monitoring and logging

However, no electronic transmission or storage method is completely secure.

7. Data Retention

We retain information only for as long as necessary to:

• Provide healthcare services
• Fulfill legal obligations
• Maintain healthcare records
• Resolve disputes
• Enforce policies

Data that is no longer required may be deleted or anonymized.

8. User Rights

Subject to applicable laws and healthcare regulations, users may have the right to:

• Access personal information
• Request corrections to inaccurate information
• Update personal information
• Withdraw certain permissions
• Request deletion of information where legally permitted

Requests may be limited by healthcare operational or legal requirements.

9. Children's Privacy

SIMANTEP may be used for healthcare registration involving minors under the supervision of parents or legal guardians.

Parents or guardians are responsible for ensuring submitted information is accurate and authorized.

10. Third-Party Services

SIMANTEP may integrate with third-party healthcare or government systems.

We are not responsible for the privacy practices of external services not operated by RSUD Pemangkat.

Users are encouraged to review the privacy policies of third-party services they access.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Regulatory changes
• Service updates
• Operational improvements
• Security enhancements

Updated versions will be published through official channels.

Continued use of SIMANTEP after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

RSUD Pemangkat
SIMANTEP Support Team
Pemangkat, West Kalimantan, Indonesia

Email: simantep@rsudpemangkat.sambas.go.id
Website: https://rsudpemangkat.sambas.go.id

13. Google Play Compliance

SIMANTEP is committed to complying with applicable Google Play User Data policies, including:

• Transparent disclosure of data collection and usage
• Responsible handling of sensitive information
• Proper permission usage
• Secure data processing practices
• User privacy protection

Permissions and collected information are used solely to support healthcare service operations.

14. Consent

By using the SIMANTEP application, users acknowledge that they have read, understood, and agreed to this Privacy Policy.

Users consent to the collection, use, processing, and storage of information as described in this Privacy Policy.